Trusted Arcade Center Business Service Support

At DINIBAO, we combine 18 years of expertise with innovative animation technology to deliver high-quality, affordable game machines. Our one-stop service includes market research, project analysis, design, and ongoing support to help your game center thrive globally.

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Why Choose DINIBAO

We offer a perfect balance of competitive pricing and premium quality, backed by a professional team that provides one-stop services from design to after-sales support.

Professional Service Team

Our highly trained support specialists provide round-the-clock assistance in multiple languages, ensuring your arcade operations run smoothly. With in-depth product knowledge and technical expertise, we deliver prompt solutions for installation, maintenance, and troubleshooting needs.

Extensive Industry Experience

Backed by 18 years in the gaming industry, we offer invaluable insights and proven solutions tailored to your market. Our experience helps optimize your machines for maximum player engagement and profitability.

Installation and commissioning - DINIBAO

Customized Parts & Accessories

We provide specialized components beyond standard spare parts, including branded mechanisms, themed control panels, and durable parts for various environments. Every solution is customized to enhance your unique business requirements.

Fast Response & Reliable Delivery

When you need support, we respond quickly. Our efficient logistics network and strategically stocked regional hubs ensure minimal downtime with fast parts dispatch and expedited production services.

After-Sales Service Assurance

We provide a comprehensive after-sales service system, including equipment warranty, regular maintenance and a rapid response mechanism, to ensure the long-term stable operation of your equipment and minimize the risk of operational disruption.

Technical Support

With a team of certified engineers, we provide 7×24 hours remote diagnosis, on-site maintenance and operation training and other all-round technical support to solve all technical problems from installation and commissioning to daily operation.

Parts Supply

Global parts warehousing network to ensure the supply of original quality parts, support for the rapid delivery of conventional parts and special parts customization, to ensure that your equipment is always in the best condition.

After-sales Service Steps

When your machine got problems , we will help you solve the issues

01

The client only needs to take a picture or video to briefly describe the problem. We will make a detailed solution or video within 2 hours

02

Video docking: the two parties open a video call, we prepare the corresponding machine, and the client follows our steps to check it until the problem is solved.

03

We can employ the local technician for on-site service until the problems are solved.

04

We also can immediately send the technician to your site to resolve the problems until they are solved.

Comprehensive Arcade Center Service Solutions

We have built a professional service system covering the whole process of pre-sale, sale and after-sale, integrating 24/7 customer service, video remote guidance, one-on-one technical guidance and other core service modules to provide you with one-stop solutions.

Comprehensive Project Planning - DINIBAO

24/7 Customer Service Response

No matter when and where, our professional customer service team is on call 24 hours a day to ensure that your problems are responded to and solved the first time and to protect the continuous and stable operation of your equipment.

Video Remote Guidance

Through high-definition video connection, our engineers will provide you with intuitive and accurate remote technical guidance, quickly locate and solve equipment problems, and significantly reduce downtime.

Customized Theme & Design Services - DINIBAO

One-on-one technical guidance

For complex problems, we provide one-on-one exclusive technical guidance services by senior engineers to follow up on the whole process, to ensure that the problem is completely solved, and to provide you with professional operation and maintenance advice.

High Quality Arcade Games Sale

At Dinibao, With advanced technology, creative design, and strict quality control, our products meet international standards and are trusted by thousands of game centers around the world.

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Frequently Asked Questions

Still have questions?

Frequently Asked Questions about DINIBAO, our company background, brand values, and product offerings to help you understand who we are and what we stand for.